“I was facing a very bad situation, alone with no help or support.” “I would have been ultimately lost if I didn’t have this help to hand.” The people we help are in different crises: some face homelessness, some are hounded by bailiffs, and some simply cannot afford to pay their bills or feed their families. Many are unable to work, due to caring responsibilities or ill health. Unaware of their rights and entitlements or how to uphold or access them, they feel hopeless, lost and alone.

“The advice and help I received was life changing.” “You took away anxiety and gave me hope that I was not on my own.” Whoever they are and whatever they face, we help people address their problems through free, clear, practical advice. Often, this involves helping them access the support they need and are entitled to, including food, income and housing. We equip people with the knowledge and skills they need to take action, themselves, and provide end-to-end support when needed.